Reference

Legal terms for Indonesia account access

Your legal terms, privacy choices, and account rules sit beside the same wallet flows used for DANA, OVO, GoPay, and QRIS, so you can check what applies before…

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99cil Legal terms for Indonesia account access
CONTACT ROUTES

Legal contact paths that reach us

Legal questions need a clear route, not a generic help queue. Our account team handles legal, privacy, and access requests through live chat from 10:00 to 24:00 WIB, email for document trails, and the in-account form under Profile > Account Security. Include your registered mobile number, the date of the issue, and any Wallet > History reference when your question involves DANA, OVO, GoPay, or QRIS.

Team online

Live chat

Use live chat between 10:00 and 24:00 WIB for term acceptance, account access, or cookie choice questions. We may ask you to confirm your registered mobile number before discussing private account records.

Email trail

Send privacy, correction, or document requests to our support email when you need a written trail. Add your account ID, device type, and the exact page or term you want us to check.

Account form

Inside your account, go to Profile > Account Security for change requests tied to login records, password events, or consent history. This path helps us match your request to the correct account safely.

DATA CARE

Data, cookies, and account change requests

Legal handling is practical: we collect only the account and transaction records needed to run your wallet, verify withdrawals, manage security events, and answer your requests.

Account records

Your account record can include mobile number, login time, consent version, and security changes. We use these details to confirm access, trace disputes, and handle requests tied to terms acceptance.

Payment records

Wallet records for DANA, OVO, GoPay, and QRIS may include timestamps, transaction status, and reference codes. These records support withdrawal checks and help us answer legal questions about payment activity.

Cookie controls

Cookies support sign-in sessions, language choice, and basic security checks. You can clear cookies in your mobile browser, but we may ask you to sign in again before account changes continue.

Security changes

Password resets, new-device alerts, and Profile > Account Security updates are logged to protect your account. If something looks wrong, contact us with the time, device, and mobile number used.

Retention checks

We retain account and payment records for operational, security, and legal needs. When a record is no longer needed, we remove it or separate it from account identifiers where practical.

Correction requests

You can ask us to correct account details that are inaccurate. We verify the request through your registered contact path, then tell you what changed or why a record must stay unchanged.

Legal questions before account access

This FAQ answers the legal questions we hear before you open an account or make changes later. The answers focus on terms acceptance, data use, cookie controls, payment records, account access, and contact routes. If your question involves a specific DANA, OVO, GoPay, or QRIS transaction, keep the Wallet > History reference ready so our team can check the right record.

Yes. When you open an account, we ask you to accept the current terms before wallet use or lobby access. Access also depends on local law and is available only where local law permits.

We keep account data such as registered mobile number, consent version, login events, security changes, and wallet references. These records help us answer disputes, verify changes, and trace actions linked to your account.

Payment records show timestamps, status, and reference codes for DANA, OVO, GoPay, and QRIS activity. We use them to check wallet questions, withdrawal verification, and account disputes without treating payment rails as legal approval.

Yes. Contact us through live chat, email, or Profile > Account Security with your registered mobile number and the detail to correct. We verify your request before changing account records or explaining why we cannot.

Cookies help keep your sign-in session active, remember language choice, and detect repeated login failures. You can clear them in your browser, but some account changes may require a fresh sign-in.

Start with live chat from 10:00 to 24:00 WIB for quick routing. For a written trail, email us with your account ID, device type, date, and any Wallet > History reference.

They may change when account, payment, security, or legal requirements change. We place the updated date on the page and may ask you to accept revised terms at sign-in before continuing.

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