Reference

Terms & Conditions for your 99cil account

These terms set how your account, payments, and access are handled before you move deeper into the site, with DANA, OVO, GoPay, and QRIS listed clearly for Indonesia…

Account rulesPayment checksLocal-law accessSupport 10:00-22:00 WIB

Browse Lobby Read FAQ

How access, accounts, and payments work

99cil Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply when you create, use, or close an account on 99cil, and they also shape how we check names, contact details, and payment records. If you fund your account with DANA, OVO, GoPay, or QRIS, the account name and payment reference should match so

1
we can confirm the transaction without delays; when details do not match, we may pause the request until you correct them. One account is meant for one real person, and we may record login activity from Chrome on Android, Safari on iPhone, or desktop browsers to
2
spot unusual access or repeated sign-ins from a new device. We can update these terms when the process changes, and the version shown on this page is the one that controls your use from that moment onward.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK US DIRECTLY

Where to ask about this policy

Questions about these terms should reach us before they turn into account issues. We answer policy checks every day from 10:00-22:00 WIB through live chat and email, and we can point you to the exact clause on access, account name checks, or payment verification. If you are on mobile, the same support paths work in Chrome on Android and Safari on iPhone, so you do not need to switch devices to ask.

Team online

Live Chat

Use live chat when you want the clause explained while you are logged in. We can match the account name, the payment rail used, and the current terms version in one thread before you move on.

Email

Send email from the address linked to your account, name the clause, and include the device you used. That helps us trace the right record and answer without mixing your case with another account.

Help Form

Use the form if chat is unavailable. Add your registered phone number, city, and a short description of the terms issue so we can locate the session and reply in the same support window.

ACCOUNT SAFEGUARDS

How we protect account records

We keep this policy area tied to the data we actually need: account name, contact number, device logs, and payment references.

Data handling

We store only the fields needed to manage your account under these terms: name, phone number, payment reference, and support history. That lets us confirm requests, settle account issues, and avoid asking you for the same details again.

Cookies

Cookies keep the session stable while you move between pages, and they help us remember login state on Android, iPhone, or desktop. We also use them to spot unusual access patterns that could affect your account.

Account security

If we see a login from a new device, we may ask for a quick check before the session continues. This helps protect the account name, the contact number, and any payment record tied to DANA, OVO, GoPay, or QRIS.

Retention

We keep records only for the time needed to enforce the terms, handle payment checks, or meet legal duties. After that period, files are removed or archived according to the rules that apply to your case.

Change requests

You can request a correction to your name, phone number, or payment reference through chat or email. We may ask for proof before updating the record so the wrong account is not changed by mistake.

Contact route

For a terms question, write the exact clause and the device you used, then send it from your registered address. That gives us enough context to check the session and reply with the matching step.

Questions about our terms

If you want the short version, this page explains how our terms affect your account, your device sessions, and any payment record you send through DANA, OVO, GoPay, or QRIS. The answers below focus on the questions people ask before they open an account or ask for a change, so you can see what we expect and what we can adjust under local law.

The terms on this page apply from the moment you create an account or keep using one. They cover identity checks, access, payment records, and how we handle updates or disputes.

You can access the service only where local law permits. If local rules do not allow access from your location, we may block a login, pause the account, or ask for a check before continuing.

We usually ask for the account name, the phone number you registered, and the payment rail used, such as DANA, OVO, GoPay, or QRIS. Matching those details helps us confirm the request faster.

When we update a clause, we post the new version here and it governs use from that point. If you keep using the account after the update, that continued use counts as acceptance.

Yes. Send the correction request through live chat or email with the exact field you want changed. We may ask for proof so we do not alter the wrong account or payment record.

We keep account and payment records only as long as we need them for access checks, dispute handling, or legal duties. After that, we remove or archive them according to the rules that apply.

Contact our support team through chat or email and name the clause you want explained. If you write from a registered address, we can check the account history and reply with the matching step.

Terms & Conditions for your 99cil account

Where to ask about this policy

Live Chat

Email

Help Form

How we protect account records

Data handling

Cookies

Account security

Retention

Change requests

Contact route

Questions about our terms

01 What terms apply when I open an account?

02 Can I use 99cil from Indonesia?

03 What details do you need for verification?

04 How do you handle changes to the terms?

05 Can I correct my account data?

06 How long do you keep records?

07 Who should I contact about a clause?

Related Pages