Reference

Privacy Policy for Your 99cil Account

99cil keeps our Privacy Policy close to the account flow: when you open an account, verify a phone number, add DANA, OVO, GoPay or QRIS, and enter rooms…

DANA privacy contextOVO wallet recordsGoPay account checksQRIS transaction logs
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99cil Privacy Policy for Your 99cil Account
CONTACT ROUTES

Contact Paths for Privacy Requests

Privacy requests should not feel like a maze. Start in Profile > Privacy > Data Request if you can still access your account, or contact us from the phone number you verified at sign-up. Our live chat and WhatsApp team answers daily from 10:00 to 22:00 WIB, and email is there for longer requests. We will never ask for your wallet password or one-time code.

Team online

Live Chat 10:00-22:00 WIB

Use live chat between 10:00 and 22:00 WIB for fast privacy questions. Tell us your account ID and the topic, such as cookies or wallet records, so we can route it without asking for your PIN.

WhatsApp Privacy Desk

Send WhatsApp only from the number linked to your account. For privacy changes, we confirm your date of birth and last QRIS or DANA reference before we discuss any account data.

Email Data Requests

Email [email protected] for data access, correction, or deletion questions. Attach no screenshots with full wallet balances; mask transaction IDs except the last four characters so your message stays safer.

SECURITY CARE

Cookie, Wallet and Device Data Controls

Clear controls help you decide whether to open an account and how to manage it later. We connect privacy controls to the places you already use: wallet records, session cookies, device checks…

Data We Collect

We collect account name, phone number, login time, IP address, device type, payment reference, and game session tags such as Fish Hunter or Super Bingo. We use those details to run the account and answer privacy requests.

Cookie Choices

Cookies keep your session active and remember language choices. On mobile Chrome, use Settings > Site settings > Cookies if you want browser-level control; signing out also clears the active lobby session from our side.

Wallet Privacy

DANA, OVO, GoPay and QRIS records are stored as transaction references, status, and timestamps. Support can check whether a payment matched your account, but we do not ask for wallet passwords.

Device Security

A new phone or browser may trigger an extra account check before we show sensitive profile details. In Account > Security > Devices, you can ask us to close sessions you do not recognise.

Retention Windows

We keep account and transaction records for operational, dispute, and law-related reasons, then reduce or remove data when it is no longer needed. Timelines can vary by payment record and request type.

Request Handling

When you ask for correction, access, or deletion, we check identity before acting. Send requests through live chat, WhatsApp, or [email protected], and keep your account ID ready.

Privacy Policy Questions You May Ask

Your privacy questions often happen during normal account use: a new phone login, a QRIS receipt check, or a cookie prompt after clearing your browser. The answers below explain how the Privacy Policy works for your account, what you can ask us to change, and which details help us verify that the request is really yours. Use these before contacting support so you can send the right reference.

It covers account details, phone verification, login records, cookie choices, game session tags, and DANA, OVO, GoPay or QRIS transaction references. It also explains when we may keep data for account safety or law-related needs.

Go to Profile > Privacy > Data Request, then choose access, correction, or deletion. We may ask for a linked phone confirmation and a recent payment reference before sending or changing account data.

We keep transaction references, status, amount, timestamps, and the account match result. We do not need your wallet password, OTP, or full QRIS screenshot to answer a privacy request.

Cookies help keep you signed in, remember language choices, and detect unusual device changes. You can manage them in your browser settings, but blocking all cookies may break account login or wallet checks.

Yes, ask us to correct account details if they are wrong. We will confirm your linked phone number and may compare a recent DANA, OVO, GoPay or QRIS reference before editing profile data.

Retention depends on the data type, payment record, dispute status, and local law. When data is no longer needed for those purposes, we reduce, anonymise, or remove it from active systems.

Account access may depend on local law and is available only where local law permits. If a region rule affects your account, we limit data use to what is needed for support and records.

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